TERMS & CANCELLATION POLICY

RULES FOR ONLINE CONDUCT

By using the service, you agree that you will not attempt to undermine the integrity of this web site. These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.

APPOINTMENTS

Cancellations must be made by verbal communication and may be subject to a 50% fee if not made 24 hours' prior to appointment. If you are running late, your treatment time may have to be shortened or rearranged to avoid inconvenience for other clients on our schedule. If you are more than 15 minutes late, we may not be able to carry out your treatment and full cost of the treatment will be charged.

PAYMENTS

We accept all major debit cards and cash. We do not accept cheque. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.

You confirm that the credit, debit card, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason authorise payment to us we will not be liable for any delay or non-delivery.


CANCELLATION POLICY

We appreciate that sometimes you may need to cancel or reschedule your appointment and kindly request that you provide at least 24 hours' notice. Cancellations must be made by verbal communication and may be subject to a 50% fee if not made 24 hours prior to appointment. Please call us if you are unable to make your appointment for any reason as we will always do our best to accommodate you to another slot.

ARRIVAL

If you are late for your appointment our therapists will do our best to accommodate you. If you arrive more than 15 minutes late, your appointment may have to be rescheduled. Please always call if you think you might be late, we’d rather know as early as possible, so we can do our best to fit you in without upsetting the flow of our day.

NEW CLIENTS

For new clients, we do recommend you arrive 15 minutes early to fill out any necessary paperwork for your treatment. All personal details taken from clients will be kept secure and held in the utmost confidence. You agree to keep your personal record held by the salon updated with your full contact details, which will enable us to contact you in the event of any change relating to your appointment.

YOUR HEALTH

Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking in for a treatment.

When you arrive for your first treatment, you will be asked to complete a registration document to highlight any health issues you may have.

Please let our receptionist know when booking in for a treatment if you have any allergies as this may prevent or restrict the treatment and can ensure your wellbeing throughout your visit to the salon.

If you have any recent injuries that you believe may restrict or prevent the treatment, please make sure that our receptionist is aware before booking in for a treatment.

PATCH TESTING

Please keep in mind when booking for a tint, eyelash services that we do require clients to have a patch test 48 hours prior to your appointment. Our lash therapist is not permitted to carry out any of these treatments if the client hasn’t had a patch test. Please arrive for your eyelash appointment with no eye make up on.

CONSULTATION

You may book one 15 minute consultation (£10) with our thereapist to discuss your concerns in regards to the treatment that you are looking to get.

GIFT VOUCHERS

Please check expiry date on prepaid treatments or vouchers. Available for treatments and products, gift vouchers are non-refundable and must be presented at the time of your treatment. Gift vouchers must be used within 3 months of purchase.

Your 6 digit gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.

Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone - where possible.

MOBILE PHONES

We do allow mobile phones to be on while you are having your treatment but please ensure that you have your mobile phone with you at all time. Please ensure that your mobile phone is on silent as other treatments are also going on.

PERSONAL BELONGINGS

We cannot be held responsible for any personal belongings brought into the salon. Please ensure that all personal belongings are with you at all time.

REFUNDS

Our treatments are carried out by a qualified therapist. We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

BOOKING DEPOSIT

Please be aware that in order to secure your appointment, a non-refundable 15% deposit will be required at the time of the booking. Clients who have previously missed 2 or more appointments will be asked to pay in full when booking in for a treatment. Clients with GROUPON security codes, please give at least 24 hours' notice should you wish to cancel your appointment. Failure to give at least 24 hours' notice or fail to attend your appointment, we will redeem your security code.